Shipping policy
** Any Orders containing bladed items will be shipped through the Age Verification Service (see below)**
Shipping Rates
| Shipping speed | Price | |
|---|---|---|
| Standard (£50 and above) | 3 - 5 Business Days | Free |
| Standard (below £50) | 3 - 5 Business Days | £3.99 |
| DPD NEXT DAY | 1 - 2 Business Days | £5.99 |
** Due to a change in our courier terms & conditions, orders to the Highlands, Islands & R.O.I are considered International and will have £1 added to the rates stated above
We apologise; at the moment, we are not able to fulfil any Express Shipping Service to the Highlands, Islands & R.O.I
Free UK Delivery excludes Highlands, Islands & R.O.I and takes up to 7-14 working days, excluding weekends & bank holidays.**
| Shipping speed | Price | |
|---|---|---|
| Standard (under 2KG) | 3 to 11 Business Days | £5.99 |
| Standard (over 2KG) | 3 to 11 Business Days | £18.99 |
| Express | 2 to 7 Business Days | £15.99 |
| Shipping speed | Price | |
|---|---|---|
| Standard International Delivery (under 2KG/ ~ 4.3lb) | 8-20 Business Days | £15.99 |
| Standard International Delivery (over 2KG/ ~ 4.3lb) | 8-20 Business Days | £27.99 |
| Express International Delivery | 2-7 Business Days | £25.99 |
**
Please note:
Due to ongoing US-imposed tariffs, your order may be subject to additional import duties and taxes when it arrives in your country.
We do not collect any duties or taxes at checkout, and they are not included in the final order price displayed on our website. These charges, if applicable, are payable by you directly to your local customs authority or courier.
If you choose not to pay any import fees or duties and the parcel is returned to us:
-
We will refund the item cost only.
-
Minus any import, handling or return fees charged to us by customs or the courier,
-
Shipping costs will not be refunded.
By placing an order, you agree to these terms regarding import duties, taxes and any associated return fees
**
Delays in Dispatch or Problems with Your Parcel?
Please note that we are not in control and do not take responsibility for the couriers' actions.
For any Next Day Services, any delays to your parcel that directly relate to our processing time or dispatch, we will refund the shipping fee
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Tracking URLs for each courier:
- DPD: https://track.dpd.co.uk/
- EVRI: https://www.evri.com/track-a-parcel
- Amazon Shipping: https://track.amazon.co.uk/
- DHL: https://track.dhlparcel.co.uk/
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at support@kochkochin.com with your name and order number, and we will look into it for you.
Age verification (Knives/Bladed Items)
Here at Koch & Köchin, we value our customers' safety above all else and take our social responsibility very seriously. As part of our commitment to safety, proof of ID will be requested at delivery to ensure that nobody makes a purchase of a bladed item without being of legal age.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unopened, unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@kochkochin.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@kochkochin.com