Frequently Asked Questions
What payment methods do you accept?
We currently accept VISA, Mastercard, AMEX, Discover, Maestro, Diners Club, Bancontact, iDEAL, Shop Pay, Apple Pay & Google Pay
What shipping options can I choose?
Standard & Express Delivery
What shipping couriers do we use?
We currently use the services of Royal Mail, Amazon Shipping and Fast Despatch Logistics (FDL)
How can I track my order?
You will be given a tracking link in your shipping confirmation email that can be used to track your item.
Alternatively, you can use the following links to track your order using the Tracking ID given to you.
Royal Mail: https://www.royalmail.com/track-your-item
Amazon Shipping: https://track.amazon.co.uk/
Fast Despatch Logistics (FDL): https://fastdespatch.com/en/track
How long does shipping take?
Standard: 2-4 Business Days
Express: 1-2 Business Days
How much is shipping?
For orders under £30, Standard Delivery is £2.99.
For orders that are £30 and above, Standard Delivery is FREE
For any Express Deliveries, price is £5.99
What is your returns policy?
Our return policy is 30-days free return.
How do I return an order?
Please contact us at firstname.lastname@example.org to begin your return process.
I haven’t received my order, what should I do?
All our orders are provided with a tracking link from our respective couriers which can be used to track your item.
Any issues with your order, please contact us at email@example.com
Is it possible to edit my order after I’ve paid?
Unfortunately, it is not possible to edit your order after you have paid. Please contact us at firstname.lastname@example.org if you wish to edit your order.
How can I contact customer service?
Please refer to this link: https://www.kochkochin.com/pages/contact-us