Versandbedingungen

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 
We use Royal Mail, Fast Despatch Logistics (FDL) and Amazon Logistics Shipping to fulfil our orders.
For International Orders, we use DHL Express and DHL Global Mail
** Any Orders containing bladed items will be shipped through Age Verification Service (see below)**
 

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. 

United Kingdom

Shipping speed Price
Standard (£30 and above) 3 - 5 Business Days Free
Standard (below £30) 3 - 5 Business Days £3.99
Express  1 - 2 Business Days £5.99

** Due to a change in our courier terms & conditions, orders to the Highlands, Islands & R.O.I are considered International and will have £1 added to the rates stated above
We apologise, at the moment, we are not able to fulfil any Express Shipping Service to Highlands, Islands & R.O.I

Free UK Delivery excludes Highlands, Islands & R.O.I and takes up to 7-14 working days, excluding weekends & bank holidays.**

EU (European Union)
** At the moment, we are not shipping orders to the European Union**


 Shipping speed Price
Standard (under 2KG) 3 to 11 Business Days £5.99
Standard (over 2KG) 3 to 11 Business Days £18.99
Express 2 to 7 Business Days £15.99
 
United States of America (USA)


 Shipping speed Price
Standard International Delivery (under 2KG/ ~ 4.3lb) 8-20 Business Days £15.99
Standard International Delivery (over 2KG/ ~ 4.3lb) 8-20 Business Days £27.99
Express International Delivery 2-7 Business Days £25.99


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Tracking URLs for each courier:

  • Royal Mail: https://www.royalmail.com/track-your-item#/
  • FDL: https://fastdespatch.com/en/track
  • Amazon Shipping: https://track.amazon.co.uk/
  • DHL: https://track.dhlparcel.co.uk/

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at support@kochkochin.com with your name and order number, and we will look into it for you.

Age verification (Knives/Bladed Items)

Here at Koch & Köchin, we value our customers' safety above all else and take our social responsibility very seriously. As part of our commitment to safety, proof of ID will be requested at delivery to ensure that nobody makes a purchase of a bladed item without being of legal age.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unopened, unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@kochkochin.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@kochkochin.com